Frequently Asked Questions
Got questions? We've got answers on requests, shipping, billing and account handling for verified providers.
19 answers
This portal is for licensed providers. Patients should contact their prescribing provider. Requests require verification and a patient-specific prescription.
Track Order
Where to find the status of a request, and what to do when tracking goes quiet.
1. Check your email
- A confirmation email is sent as soon as the request is received.
- A second email follows with the tracking number once the order ships.
- Use the tracking link in that email to check status without signing in.
2. Sign in to the portal
- Open “My Orders” in your practice dashboard.
- Each line shows its current stage — In review, Compounding, Shipped, Delivered — with the estimated release date.
3. Use the tracking number
- Once shipped, track the parcel on the carrier’s site (FedEx, UPS).
- Cold-chain parcels carry a separate temperature-controlled service level and show their own scans.
4. Contact provider support
- If the portal and email do not answer it, contact support with your order number and account email.
Timelines and policy wording are being finalised with the pharmacy team.
Still need a hand?
Provider support, Mon–Fri 8:00–18:00 ET. +1 (888) 491 3259 or info@evolucionapharma.com