Frequently Asked Questions
Got questions? We've got answers on requests, shipping, billing and account handling for verified providers.
19 answers
This portal is for licensed providers. Patients should contact their prescribing provider. Requests require verification and a patient-specific prescription.
Secure Ordering
How a request moves from submission to release, and how patient data is handled along the way.
1. Standard provider requests
- Verification is automatic once an active license is on file — instant for accounts in good standing.
- Clinical review of the patient-specific prescription usually takes 1–2 business days.
- Compounding and release checks add a further 1–3 business days depending on the preparation.
2. Made-to-order preparations
- Combination formulations and preparations requiring extra quality checks are released more slowly.
- These typically take 5–10 days before they are ready to ship.
3. Out-of-state requests
- Shipments crossing state lines follow the receiving board’s requirements before release.
- Total time to delivery can run 7–21 days depending on the state and the carrier service selected.
In summary
- Standard requests: 2–5 days
- Made-to-order preparations: 5–10 days
- Out-of-state requests: 7–21 days or longer
Timelines and policy wording are being finalised with the pharmacy team.
Still need a hand?
Provider support, Mon–Fri 8:00–18:00 ET. +1 (888) 491 3259 or info@evolucionapharma.com