Frequently Asked Questions
Got questions? We've got answers on requests, shipping, billing and account handling for verified providers.
This portal is for licensed providers. Patients should contact their prescribing provider. Requests require verification and a patient-specific prescription.
Returns & Refunds
What can be returned, how to report a problem, and when a refund lands.
Sterile compounded preparations cannot be returned to stock once they have left the pharmacy. Preparations that arrive damaged, incorrect, or outside their temperature window are replaced or refunded in full.
Report an issue within 7 days of delivery with the order number and lot. Once approved, refunds are processed within 5–7 business days to the original payment method or as account credit.
Timelines and policy wording are being finalised with the pharmacy team.
Still need a hand?
Provider support, Mon–Fri 8:00–18:00 ET. +1 (888) 491 3259 or info@evolucionapharma.com